Error code F9

We sincerely apologise for any inconvenience caused. Please follow the troubleshooting steps below.

When “F9” error appears while powering a device via USB output:
1. Please provide details of your device (product name, voltage, current, and power consumption). Confirm that your device complies with the portable power station’s USB output specifications.
2. Please verify whether your device charges normally using its original cable. Non-original cables may result in charging failure.
3. After disconnecting the device from the USB output port, reset the portable power station. Then check whether power delivery resumes and whether the “F9” error is resolved.
– To reset: Press and hold both the power button and the USB button simultaneously for five seconds. The screen will briefly turn off and then relight, displaying the remaining battery percentage and other information — indicating that the reset is complete.

When “F9” error appears while powering an appliance via the cigarette lighter socket:
1. Please provide details of your appliance (product name, voltage, current, and power consumption). Confirm that your appliance complies with the portable power station’s cigarette lighter socket output specification (12 V / 10 A / 120 W).
2. After disconnecting the appliance from the cigarette lighter socket, reset the portable power station. Then check whether power delivery resumes and whether the “F9” error is resolved.
– To reset: Press and hold both the power button and the USB button simultaneously for five seconds. The screen will briefly turn off and then relight, displaying the remaining battery percentage and other information — indicating that the reset is complete.