Error code F9

We’re sorry for the inconvenience. Please follow these troubleshooting steps:

If the ‘F9’ error appears when powering a device via the USB output:
1. Please provide details of the connected device (product name, voltage, current, and power consumption). Ensure the device complies with the portable power station’s USB output specifications.
2. Confirm whether the device charges correctly using the original cable. Non-original cables may cause charging failure.
3. After disconnecting the device from the USB port, reset the portable power station: press and hold both the Power and USB buttons simultaneously for 5 seconds. The screen will briefly turn off and then relight, displaying the remaining battery percentage — this confirms the reset is complete. Then check whether power can be restored or whether the ‘F9’ error has been resolved.

If the ‘F9’ error appears when powering an appliance via the 12 V cigarette-lighter socket:
1. Please provide details of the connected appliance (product name, voltage, current, and power consumption). Ensure the appliance complies with the portable power station’s cigarette-lighter socket output specifications (12 V / 10 A / 120 W).
2. After disconnecting the appliance from the cigarette-lighter socket, reset the portable power station: press and hold both the Power and USB buttons simultaneously for 5 seconds. The screen will briefly turn off and then relight, displaying the remaining battery percentage — this confirms the reset is complete. Then check whether power can be restored or whether the ‘F9’ error has been resolved.