Unable to output from the cigarette lighter socket

We sincerely apologise for the inconvenience caused.
Please review the troubleshooting steps below.
If possible, kindly send us photos or videos showing the product defect — this will help us resolve your issue more quickly.

1. Please check whether the battery charge level is sufficient.
2. Is the DC output button’s indicator light illuminated?
3. If the cigarette-lighter socket is not powering your device, could you please provide the brand name, model number, and power rating (in watts) of the device you are using?
4. At this time, please check the portable power station’s LCD screen for any warning symbols or error messages.
5. After disconnecting the device from the cigarette-lighter socket, please reset the portable power station: simultaneously press and hold the DISPLAY and USB buttons for 10 seconds. The display will briefly show “8888” before returning to the normal screen — this confirms the reset is complete.
6. Also, please verify whether the cigarette-lighter socket can successfully power other devices.