We sincerely apologise for the inconvenience caused.
Please follow the troubleshooting steps below.
If you could send us a photo or video showing the issue with your product, we would be better able to assist you promptly.
1. Please check whether the battery charge level is sufficient.
2. Is the LED indicator on the DC output button illuminated?
3. If the cigarette-lighter socket is not powering your device, please let us know the device’s name, model number, and power rating (in watts).
4. Also, please check the portable power station’s LCD screen for any warning symbols or error messages.
5. After disconnecting your device from the cigarette-lighter socket, reset the portable power station: press and hold the DISPLAY button for 10 seconds until the display briefly shows “8888”, then returns to the normal interface — this confirms a successful reset.
6. Finally, please verify whether the cigarette-lighter socket can power other devices.
Unable to output from the cigarette lighter socket
