Thank you for contacting us. To help us quickly diagnose and resolve the issue with your device, please provide the following information:
1. Specific circumstances when the issue occurs:
Scenario A: The device is unable to power connected appliances while simultaneously charging (via AC or solar input).
Scenario B: The device is unable to power connected appliances using battery-stored energy only.
2. Device status information:
What is the State of Charge (SOC) displayed on the device at the time the issue occurs?
3. Is the AC output button’s indicator light illuminated?
4. Does the LCD display show any error symbols or codes?
5. What voltage value is shown in the top-right corner of the screen — 0 V or above 220 V?
6. Connected appliance details:
Please provide the name, model number, and rated power (in watts, W) of the appliance(s) that are not receiving power.
7. Basic troubleshooting step:
When using the same AC output socket, does the device successfully power other appliances?
To speed up resolution, a photo showing the fault condition (e.g., an error code on screen) or a short video clip would be extremely helpful.
We understand this may take a few moments of your time — but the more detail you can share, the more accurately we can identify the root cause and provide you with the most effective solution.
We look forward to your reply.
Unable to output AC power
