Unable to charge from solar power (never worked)

We apologize that you encountered this issue when first attempting to connect the solar panel to the power station.



If the solar panel input is 0 W, please try charging the power station via the USB-C port using a standard smartphone charger to check whether input is detected. This step helps confirm whether the USB-C input port is functioning correctly.



If the USB-C input port is confirmed to be working, please proceed with the following checks regarding the solar panel and power station connection:



Ensure cable compatibility. The E100 Plus requires compatibility with the USB-C interface to connect to the solar panel. Please make sure that the charging cable output from your solar panel (whether 8020 or 7909 type) is connected to the power station via the correct 8020-to-USB-C adapter.



Additionally, another possibility is the placement of the solar panel. To avoid the solar panel not discharging effectively, please ensure the following:



Place the solar panel in direct sunlight, avoiding any shade from trees, buildings, or other objects.



Adjust the panel to face the sun at an optimal angle (generally perpendicular to the sun's rays).



Make sure the panel is clean and free of dust, dirt, or snow.



If placed indoors (e.g., behind a window), note that glass can significantly reduce efficiency. Outdoor placement is strongly recommended for optimal performance.



Check the weather conditions — heavy cloud cover or rain will reduce power output.



If you have any further issues, please provide the following:



A front-facing photo of the current power station



A photo showing how the solar panel is connected to the power station



A photo of the cable connector at the power station end



Information on the solar panel's placement (indoor or outdoor, tilt angle)