Unable to charge from the outlet

We sincerely apologise for the inconvenience caused.
Please ensure the following when charging your device via AC power:

1. Reset the device
Press and hold both the Power and USB buttons simultaneously for 5 seconds. The screen will briefly turn off and then relight, displaying the remaining battery percentage — this confirms the reset has been completed.

2. Ensure the charging cable is securely connected
Unplug the AC charging cable, then firmly reconnect it. Check whether charging has started.

3. If the mains voltage in your area falls below 220 V, charging may not initiate, as this is outside the specified operating range.
Have you noticed voltage instability in your area — for example, lights flickering or dimming intermittently?

4. Ensure the ambient temperature is within the power station’s operating range (0 °C to 40 °C).

5. Confirm that the AC charging icon is displayed on the screen.

If the issue persists, please share a short video showing the INPUT (W) value displayed on the screen. If an error code appears (e.g., F1, F2, or an overtemperature indicator), kindly let us know the exact code shown.
(Ensure the screen display is clearly visible in the video.)
We’ll be happy to assist you further.