Unable to charge from the outlet

We sincerely apologise for the inconvenience caused.
When charging your device via AC power, please ensure the following:
1. Reset the device.
2. Ensure the charging cable is securely connected: unplug the AC charging cable, then firmly reinsert it, and verify whether charging has commenced.
3. If the mains voltage in your area falls below 220 V, charging may not initiate, as this is outside the specified operating range. Have you noticed voltage fluctuations in your area—for example, lights dimming or brightening intermittently?
4. Ensure the ambient temperature is within the power station’s rated input temperature range (0 °C to 40 °C).
5. Confirm that the AC charging icon is displayed on the screen.

If the issue persists, please share a short video showing the INPUT (W) value displayed on the screen. Should an error code appear (e.g., F1, F2, or an overtemperature indicator), please let us know the exact code shown.
(Kindly ensure the display is clearly visible in the video.)
We’ll be happy to assist you further.