Unable to charge from the outlet

We sincerely apologise for the inconvenience caused.
Please ensure the following when charging your device via AC power:

1. Reset the device
Press and hold both the Power and USB buttons simultaneously for 5 seconds. The screen will briefly turn off and then relight, displaying the remaining battery percentage — this confirms the reset has been completed.

2. Check the charging cable connection
Unplug the AC charging cable completely, then firmly reinsert it. Verify whether charging has commenced.

3. Check your mains voltage
Charging may not initiate if the supply voltage in your area falls below 220 V. Have you recently experienced voltage instability — for example, lights flickering or dimming intermittently?

4. Confirm ambient temperature
Ensure the unit is operating within its specified input temperature range: 0 °C to 40 °C.

5. Verify the AC charging indicator
Check that the AC charging icon is displayed on the screen.

If the issue persists, please share a short video clearly showing the INPUT (W) value displayed on the screen. Should an error code appear (e.g., F1, F2, or an over-temperature warning), kindly let us know the exact code shown.
(Ensure the display is clearly visible in the video.)
We’ll be happy to assist you further.