Understanding the scope of the warranty helps to avoid misunderstandings.
Typically covered (with proper use):
– Material and workmanship defects.
– Capacity loss of the battery below the specified threshold during the warranty period (e.g. less than 70% after one year).
– Functional failures of central components such as BMS or inverter.
Typically not covered:
– Accident-related damage (e.g. due to drops, impacts, or water ingress).
– Damage resulting from the use of non-original or non-certified accessories.
– Unauthorized opening or repair of the device.
– Normal ageing effects (e.g. capacitive performance decline outside the warranty period).
Note: Please refer to the user manual supplied with the product or the official website for the detailed warranty agreement.
What exactly does the warranty cover, and what services are excluded?
