Yes, if the product you purchased has a problem within 30 days (e.g. damage or malfunction upon receipt), we will gladly exchange it for a new one.
The exchange is only made for the same model that you purchased.
If this model is no longer in stock, we will arrange with you on a case-by-case basis an exchange for another model with comparable capacity.
If your product has a defect, please send us the following information:
1. A detailed description of the defect
2. Photos or videos as proof of the defect
3. Proof of purchase (e.g. order number, receipt, or invoice) showing that the product was purchased through our official online shop, our company, or an authorised retailer
Contact email: hello.eu@jackery.com
Can the product be exchanged for a new one within 30 days if there is a defect?
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