After deciding to cancel your order, please first send a message to our support team at hello.eu@jackery.com so that we can assist you as effectively as possible.
If the package has already been dispatched, please monitor the delivery status and refuse delivery if necessary. Once we receive your cancellation request, we will ask the logistics team to assist with retrieving the package.
If the package has already been delivered, please return it in accordance with our returns procedure.
For more information about our returns policy, please see:
https://uk.jackery.com/pages/policy
Please note that you have the right to cancel orders placed within the last 30 days.
What should I do if I cannot cancel my order?
